FAQs

How can I support the RSN's work?

You can support us in many ways; become an RSN Friend, buy from our online shop; learn embroidery on one of our many classes, become a Volunteer; make a donation or consider leaving a legacy to support our work in the future. Please contact T:+44(0)20 3166 6932 for more information.

Where can I see RSN work on public display?

You can see an up-to-date list of all public displays of RSN work in the ‘About Us’ section and ‘RSN work on display’, which you can find in the left-hand sidebar menu. We also display RSN Student work frequently throughout the year at external and internal exhibitions. You can find these dates in the ‘Events & Exhibitions’ page of our website, also in the left-hand sidebar menu.

Can I donate materials to the RSN?

Our Studio can often make use of old threads to match antique pieces that come in for repair. Our Future Tutor and Degree students value using donated threads and materials in good condition that can otherwise be an expensive cost on a student budget. If our Studio and students are not able to use your donation we will sell them in our Shop or add them as items for our fundraising sale (date of next sale TBC). Please contact Jane Hitchinson on T:+44(0)20 3166 6936 about your donation. Please note we are not able to pay for the collection/delivery of any items.

Can I volunteer for the RSN?

We greatly value our volunteers who currently help with data entry, leading tours, helping with mailings, assisting in our Shop and Studio and researching industry contacts. Please contact Jane Hitchinson for more information about volunteering opportunities with the RSN, T:+44(0)20 3166 6936 or Jane.Hitchinson@royal-needlework.org.uk

Visitors with Disabilities / Restricted Mobility

We aim to accommodate as many people as possible at the RSN. Please contact us in advance if you have any specific requirements. The majority of our classes are held in upstairs classrooms which have lift access. However, for some classes there is a stairway of six steps inside the apartment which does not have lift access and occupied wheelchairs cannot be lifted up. If you need wheelchair access, please contact us in advance as it may be possible to organise a classroom with wheelchair access. Please note it is a 10 minute walk through the Palace to the classroom. If you have restricted mobility please let us know in advance as the Palace has some wheelchairs that can be loaned for the day. You will need to be accompanied by someone who can push the wheelchair.

Day Class Attendee Information

Class Time: Classes run from 10am to 4pm unless stated otherwise. You will be collected at 9.40am to allow time to be issued with your wristband/pass and to get to the classroom for your 10am start. Refreshments: Coffee/Tea is provided at about 11am. Lunchtime is from approximately 1pm to 2pm. During lunchtime you will have the opportunity to visit the RSN Shop. To save time, we recommend you bring a packed lunch which you can eat on the premises. Alternatively, there is the Privy Kitchen or Tiltyard Restaurant although they can be busy at peak times throughout the year. There is no break during the afternoon session, from 2pm to 4pm. Materials: Your kit will be ready for you on arrival at the RSN. All equipment is available to purchase or borrow from the RSN on the day, so you do not need to buy anything specifically for the class. For most classes however, it is useful to bring a notepad and pencil, a thimble if you use one and a pair of sharp embroidery scissors. Where to meet: On arrival please come to the ‘Barrack Block Assembly Area Lunch Block 3’ where you will be collected by an RSN member of staff at 9.40am and issued your security pass. Please do not go to the Hampton Court Palace Reception Office. To reach the Assembly Area on foot walk down the main driveway; turn left at the end of the driveway and walk through the arch; turn left again and the door is the second on your left. If you are parking in the car park, you will enter the Assembly Area at the rear of the Barrack Block from the car park. For security reasons, please remain in the Assembly Area until you are met by an RSN member of staff. If you arrive late and there is nobody to meet you at the Barrack Block, please go to the Hampton Court Reception Office. Please note that it is about a 10 minute walk from the meeting point to the classroom. Early arrivals -Please note that it will not be possible to enter the Palace or the RSN early. If you arrive very early on any day you will find early-opening coffee shops in East Molesey opposite the railway station where you can wait. The Assembly Area will be open from 9.15am. Parking: Parking is available in the Pay and Display Car Parks at Hampton Court Palace and at Hampton Court railway station opposite the Palace across the bridge. There is also a Pay and Display Car Park at The Green on the A308 about 10 minutes walk from the Palace. Drivers with Blue Badge Parking Permits – On display of your permit, parking is available for no charge in the Hampton Court Palace Car Park. Photography: You may take photos of your own work in progress, or of other students’ work with their permission. Photography of work on the walls or any RSN collection pieces is not permitted in any area of the RSN. From time to time we may wish to take photographs of your class and work in progress for publicity material to be used (in print and online). If you would prefer not to be included in these photographs please let us know. Mobile Phones: Please do not use mobile phones in the classroom and ensure all devices are switched off or turned to silent mode. Further information: Please contact Noleen Wyatt-Jones, Education Administrator, T:+44(0)20 3166 6938 or Noleen.Wyatt-Jones@royal-needlework.org.uk for more information.

Refunds, Cancellations & Booking Information

We would recommend that you book your class at least two days in advance of attendance so that materials can be prepared and a security pass can be arranged. If for any reason you have to cancel your Day Class you will be charged an administration fee of £25. If you give more than 7 days notice prior to the Day Class we can offer you either a refund or transfer to another class, less the administration fee of £25. If you cancel within 7 days of the Day Class we can only offer the refund, less the £25 administration fee, if your place can be filled. Unfortunately, if the place cannot be filled you will not receive the refund. The RSN reserves the right to cancel any class if necessary. We will notify students as soon as possible. We will offer a full refund or a place on another class if preferred. Please contact Noleen Wyatt-Jones, Education Administrator, T:+44(0) 020 3166 6938 or Noleen.Wyatt-Jones@royal-needlework.org.uk for more information.

Information about studying the Certificate & Diploma in Technical Hand Embroidery

ake a look at our Certificate & Diploma page and PDF brochure. We can arrange for you to come and see a class where you can meet current students and Tutors. Please contact Hari Sparkes, Certificate & Diploma Manager, T:+44(0)20 3166 6928 or Hari.Sparkes@royal-needlework.org.uk for more information.

Private & Bespoke Classes

We offer Private & Bespoke Classes for individuals and small groups. Please contact Natalie Thew, Tours and Bespoke Classes Administrator, T:+44(0)20 3166 6939 or Natalie.Thew@royal-needlework.org.uk for more information.

Visiting the RSN Studio

Visits to our Embroidery Studio are by appointment or during our Open and Group Tours held on selected dates, find out more here. Please contact Helen Sielaff, Studio Administrator, to arrange an appointment T:+44(0)20 3166 6941 or Belinda.Egginton@royal-needlework.org.uk

Consultation and Textiles Advice

Our professional Embroidery Studio can offer consultation advice at an hourly rate. If appropriate, we can offer a group consultation. Please contact Helen Sielaff, Studio Administrator, for more details T:+44(0) 20 3166 6940 or Helen.Sielaff@royal-needlework.org.uk

Shop Opening Times

Our shop is open Monday to Friday: 1pm to 4.15pm Weekends & Bank Holidays: 12 noon to 4.15pm If you are traveling from a distance please contact sales@royal-needlework.org.uk to check opening times.

Mail Order Enquiries

We sell, and ship worldwide, a range of specialist embroidery supplies via mail order including: threads, wools, fabrics, framing up materials and custom made frames. Please contact sales@royal-needlework.org.uk for more information and pricing.